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What are the procedures for buying tickets online from GoToSafar?

On our site, by selecting the "Flight" option, you can specify items like: origin, destination, flight date, and number of passengers to see the list of available flights; after paying the fees online, your ticket will be issued.

Is it possible to change the name after buying and issuing the ticket?

No; it is not possible to change any details, so you can only cancel your reservation and buy tickets again; consider, that all the details must be registered due to the details in your valid ID card or passport.

How long does it take to return the money to the customer after canceling the ticket reservation?

Usually, 72 hours after the end of the cancellation process, the customer's payment will be returned to the same account through which the reservation was made; any follow-up in this regard is possible by contacting the support unit.

What are the important points regarding domestic and international flights?

In addition to having documents like a valid ID card, plane ticket, and passport (for foreign flights only), you must be at the airport at least 1 hour before the flight for domestic flights, and 3 hours before the flight to another country.

If you do not receive a ticket, what should be done?

In this regard, be sure to check your email and the Spam/Junk/Promotion section first, and if you do not receive a ticket, contact our colleagues in the support department.

What are the necessary documents when boarding the plane?

Having your ticket (printed or its image on a cellphone), and a valid identification card (ID card, driver's license, or passport).

When traveling to another country by plane, what points should be considered?

There must be at least 6 months left in the passenger's passport and if s/he has a residence permit or visa for less than 6 months validation in the destination country, s/he must buy a return ticket.

What is the difference between charter and systematic flights?

Charter flights are non-refundable in most cases and the ticket price is the same for children and adults, but systematic flights, are refundable and the ticket price is different for children and adults.

How do I know the model of my plane?

If the aircraft model is announced by the airline, it will be displayed on the flight search page (also on the ticket). Regarding the flights where the model of the aircraft is not mentioned, it is related to the airline itself, not the GoToSafar.

Do I need to get a transit visa due to a short stop at the airport of a foreign country to change my flights?

Most airlines do not require a transit visa for a stopover of less than 12 hours; however, the transit laws are different in each country and it is necessary to get the necessary information from our sales unit before issuing the ticket.

What does the term No-Show mean?

It is used for a passenger who hasn't caught up to his/her flight, and in systematic flights, a part of the cost is refunded, but in charter flights, not. A passenger who cancels the ticket within 24 hours before the flight is considered a No-Show.

What are the documents required to buy tickets online from GoToSafar?

To buy and reserve flight tickets from this website, you only need a valid credit card to pay the fees of ticket issuance (if you buy tickets for foreign flights and aboard, you must have a valid passport).

How to cancel a ticket purchased from GoToSafar?

For this purpose, you must contact the support unit and after sending the purchased ticket to them, announce your request to cancel your ticket (the cancellation conditions for each airline are different).

How to ensure the issuance of the purchased ticket?

First, see the ticket on the site after bank payment; second, receive the ticket issue SMS and third, receive the ticket via email.

How to follow up on the error related to not registering the ticket purchase fee deposit?

If you encounter such an error, first check your email and its Spam/Junk/Promotion section and if you do not receive a ticket, be sure to contact the support unit for follow-up.

Do I need to print my ticket or carry it with me at the airport?

Due to the use of new technologies in most airports, usually there is no need to print a ticket and have it with you, but it is recommended to have a copy of it at least on your mobile phone (usually having the ticket number, is enough).

What items can be carried when boarding the plane?

These items, which can be carried on the plane without paying a fee, are wheelchairs, cribs and baby food, binoculars and cameras, some magazines or books, a women's handbag, umbrellas or canes, coats, shawls and blankets.

How much does it cost to buy tickets for children and babies?

In charter flights, for babies under 2 years old is calculated differently and for children over 2 years old, is like adults; in systematic flights, it is different for each of them. If you need a child seat it must be mentioned when buying a ticket.

What should be done if the flight is canceled at the airport?

If you notice that your flight is canceled at the airport, contact our support unit (if the airline does not replace the flight with another one, the ticket fee will be refunded); in charter flights, it is mandatory to present a stamped ticket.

How to buy a cheaper ticket when traveling by plane?

In systematic flights, the earlier you buy your ticket, the less you pay; sometimes airlines offer cheaper tickets due to providing fewer services; at different times of the year, seasons, weeks, and days, the cost of flights becomes cheaper.

What is the amount of carryable baggage when traveling by plane on different airlines?

The amount of free baggage for each passenger depends on the route and airline, and you can see this information in the details section of the "Baggage Option" when buying a ticket online and on your ticket in the "Baggage" section.

How to receive and deliver cargo on long-haul flights?

If you fly just with an airline, must deliver the baggage once at the origin airport and get it at the destination; but if travel with more than one airline, have to deliver the baggage and get it to the new airline every time at the transit point.